Managed Print Services

Printing is one of the most overlooked expense categories in a business, often consuming 5% to 10% of total revenue when unmanaged. Unmanaged printer fleets generate hidden costs through emergency repairs, wasted supplies, idle devices, security gaps, and untracked usage-while placing a heavy burden on IT staff where up to 50% of help desk calls are printer-related. Alpha Omega Technical Services delivers comprehensive Managed Print Services (MPS) that bring your entire printer and copier network under one proactive program: continuous device monitoring, automatic toner replenishment, unlimited service calls, manufacturer-certified repair, secure user-authenticated printing, and cost-per-page management across all major brands and office locations.

Request a Consultation with Alpha Omega Technical Services

Tell us about your managed print needs and we'll follow up with next steps for your business. No long-term contracts required.

Unmanaged printers create unpredictable repair expenses, frequent office downtime, and constant toner shortages. With nearly 90% of companies failing to track print costs, businesses overspend on supplies, generate excessive landfill waste, struggle to manage multiple brands across offices, and leave confidential documents exposed in open output trays.

Alpha Omega delivers a complete managed printer network solution: proactive fleet monitoring, automatic toner replenishment and locally stocked parts, unlimited service calls with rapid onsite dispatch, emergency loaner machines, user-authenticated pull printing, and monthly print analytics. We optimize your output devices, reduce operating costs, and give you simplified single-invoice billing for your entire print environment.

Key Benefits

What's Included

Average business printing costs when unmanaged. A print assessment is the first step to reduce overhead and improve workflow management.

Of internal IT help desk calls are printer-related. MPS removes this burden with proactive 24/7 monitoring and automated maintenance.

Of companies do not track print costs, leading to unnecessary spending on supplies, overstocked toner, and underutilized equipment.

Of unmanaged toner and ink cartridges end up in landfills. Our MPS program includes free eco-friendly toner recycling.

Improved Efficiency

Streamline printer usage and minimize downtime. Our team monitors printer usage and proactively addresses issues before they become office disruptions.

Enhanced Security

Access controls to limit who prints to specific devices and secure pull printing requiring user authentication at the machine before documents are released.

Cost Savings

Optimize printer usage and reduce waste. Track printer usage to identify underutilized equipment or areas where output devices are being overused.

Simplified Management

Centralize all printer-related tasks under one program: manage all printers from a central dashboard, track supplies, and troubleshoot issues easily.

What are Managed Print Services (MPS)?

Managed Print Services is a comprehensive program that manages and optimizes an organization's entire printer, copier, and multifunction device fleet. Alpha Omega handles device monitoring, automatic toner replenishment, routine maintenance, emergency onsite repairs, secure printing controls, and cost analytics for a predictable cost, freeing your staff from print headaches.

How do Managed Print Services reduce business printing expenses?

Unmanaged printing can consume 5% to 10% of a company's total revenue. MPS reduces costs by tracking actual user and department usage, eliminating supply overstock, consolidating underutilized devices, and shifting to transparent cost-per-page billing with simplified single-invoice accounting.

Does Alpha Omega support all printer and copier brands?

Yes. Our manufacturer-certified technicians service and support all major commercial printer and multifunction copier brands. Whether your office runs HP, Canon, Ricoh, Xerox, Brother, Sharp, or Konica Minolta, a single agreement covers your entire fleet.

How does automatic toner replenishment work?

Our monitoring software tracks toner and supply levels across all network devices in real time. When a cartridge drops below a preset threshold, a replacement is automatically dispatched to your office before your team ever runs out. Used cartridges are collected through our free eco-friendly recycling program.

How does managed print enhance document security?

Unprotected printers are a frequent source of data breaches and compliance violations. We configure user-authenticated pull printing (requiring PIN, badge, or mobile release at the device), encrypted print queues, and access permissions so confidential medical, legal, or financial documents are never left sitting in public output trays.

What is included with service calls and maintenance?

Our managed print agreements include unlimited service calls, preventive maintenance visits, parts, labor, and local dispatch. In the rare event a device requires extensive shop repair, emergency loaner machines are provided to keep your business operating without interruption.